- What your agent writes
- Knowledge articles, runbooks, and onboarding guides.
- Who owns the standard
- Knowledge Manager and Head of Content Design
Rules that usually apply
These are examples to adapt. Write your own rules in plain language, or use public rules, and every agent reads the same rule.
Roles named
Every procedure names the role that performs each step.
Terminology
The article uses the terms in your glossary.
One action per step
Steps are numbered, and each step asks for one action.
